Log in to your Particle account to set up a device
Or create a new account if you don't already have one.
Cannot use Particle Single Sign-On from outside the Particle domain.
Connect your Particle device to your computer with a USB cable, click the Select Device button, select your device, and click Connect.
If you are unable to log in to your account or are having trouble with multi-factor authentication, you may submit a support ticket.
Name: (required)
Email: (required)
Additional details for support:
If you have a hardware issue and are unable to connect to the device by USB, your first step should be to check the Particle community forum.
If you have a hardware failure that is covered under the warranty, you can submit a support ticket.
As a growth or enterprise customer you can submit a support ticket.
Include the Device ID or Serial Number and any additional information for support:
Your support ticket has been submitted.
Checking the device you have connected. This normally takes a second, but it could take up to 30 seconds.
This tool cannot set up Tracker devices, including the Tracker One and Tracker SoM. You should use setup.particle.io instead.
This tool cannot set up this type of device. You should use the the Particle CLI or Particle mobile apps for iOS and Android.
Just a little longer while we check the SIM card in your device...
This tool will flash Device OS and doctor firmware to your device, replacing the existing Device OS and user firmware.
This tool will flash Device OS and setup firmware to your device, replacing the existing Device OS and user firmware.
This tool will flash Device OS and the specified user firmware to your device, replacing the existing Device OS and user firmware.
Upon successful completion you can to program your firmware again over-the-air (OTA) or by USB.
A backup file containing your user firmware will be saved to your Downloads folder; this can be used to restore the original firmware and a similar version of Device OS if desired.
Proceed with flashing the device?
It appears that you previously flashed doctor firmware to this device. You can restore the original firmware and a similar version of Device OS if you still have the backup file available. It should be in your Downloads folder as firmware_.bin
Advanced Setup Options
These options are seldom needed and may adversely affect connectivity if used incorrectly.
Device OS Version:
| Organization | |
| Product |
SIM Select:
| Restore Type | ||
| Version | ||
| Upload File | ||
| User Firmware URL | ||
| Setup Bit | ||
Adding device to product...
This should only take a few seconds.
Checking device ownership...
This device could not be found in your account, your products, or any organization products you have access to. This is normal if you are setting up the device for the first time.
However, it can also happen if the device is really claimed to another account, or the device is part of a product you are not a team member of. This tool not recommended for use on product devices by non-developers.
Checking account status...
Getting the SIM ICCID from the device...
This usually takes a few seconds but can take a minute.
Getting the SIM ICCID from the device...
The cellular modem is not responding. It will take a little longer to reset it.
Checking SIM status...
Waiting for SIM activation to complete...
This can take anywhere from several seconds to several hours. Rarely, it can take a day or more.
You can wait here for activation to complete, or close this web page and come back later to see if activation has completed so you can proceed with setup.
Your Boron is configured to use an external 4FF nano plastic SIM card, but it does not appear that one is inserted.
Click Use Internal SIM to change the SIM configuration.
An error occurred putting your device into DFU mode (blinking yellow).
Hold down the MODE (or SETUP) button and tap the RESET button. Continue to hold down MODE while the status LED blinks magenta (red and blue at the same time) until it blinks yellow, then release.
Downloading the binaries for your device. This should only take a few seconds...
Putting device in DFU (firmware update) mode (blinking yellow). This should only take a few seconds, but can take up to 30 seconds sometimes.
Your browser requires authorization to reconnect to your device now that it is in DFU mode. This is a normal browser security precaution.
Connecting to the device in DFU mode...
Updating the firmware on the device...
Waiting for the device to finish updating itself and restart...
This will take several seconds, and the status LED may blink yellow, white, magenta (red and blue at the same time), blue, or green.
Failed to reconnect to the device by USB. Click the Reconnect button to try again.
Waiting for the device to finish updating itself and restart...
If the device is still blinking yellow, press the reset button on the device, then click Continue.
No Wi-Fi networks were found.
 |
Searching for Wi-Fi networks... |
| Network Name | Secure | Signal |
|---|
| Security Type | |
| EAP Type | |
| Username (Inner Identity) | |
| Password | |
| Private Key (required) | |
| Client Certificate (required) | |
| Outer Identity (optional) | |
| CA Certificate (Optional) |
|
Connecting to network | |
|
Connecting to the Particle cloud | |
|
Claiming device |
It appears that you do not have a battery connected. A battery is recommended for all non-LTE cellular devices; running without a battery may cause connection or data transmission to fail.
You can name your device to make the devices in your account easier to identify.
A random device name has been generated, or you can enter your own here:
Or you can skip naming. You can always rename your device later.
Congratulations, you have completed setting up your device!
- Get started with the Blink an LED tutorial.
- Learn about the Particle Workbench and Web IDE development environments.
- Learn how the Particle cloud can make Internet-connected devices easy to build.
- Get deep into device programming with the Device OS API reference.
Or just try changing the color of the status LED on your device over the cloud:
Device restore complete!
Device restore complete! Tracker will enter shipping mode shortly.
DFU flashing failed.
Congratulations, it appears that your device is online and functioning properly now!
Your original device firmware has been restored.
Claiming the device failed.
This typically occurs because the device is claimed to another user already, or was previously part of a product.
Activating the SIM failed
This typically occurs because the SIM card is already assigned to another user or a product.
If you continue without activating the SIM you may not be able to get online until you manually activate the SIM.
Performing a scan for available towers (this takes 3 to 6 minutes)...
|
Preparing the cellular modem for scanning | |
|
Scanning for towers |
Tower scan complete!
Your device can look for all compatible cellular towers near your device. This process takes 1 - 2 minutes and will interrupt the normal operation of your device. You may want to do this if your device is stuck on blinking green or you want to troubleshoot intermittent cellular connectivity.
Tower information
| MCC | MNC | CI | LAC | RSSI | Carrier | Band |
|---|
Device information
Device information retrieved from the cloud:
Cellular information
Location information
| Device Value | Location Fusion |
GNSS hardware location
GNSS module information
Cloud Events
| Event Name | Event Data | Event Time |
Device firmware information
| Module | Valid | Version | Dependencies |
User information
This tool can only be used on:
- Chrome (Windows, Mac, Linux, Chromebook, or Android, version 61 and later)
- Edge (version 79 or later
- Opera (Windows, Mac, Linux, or Android, version 48 or later
- Samsung Internet (version 8.0 or later)
If you are using an iOS device, Safari, or other unsupported browser (such as Firefox), you can use the Particle CLI for Windows, Mac, and Linux, or the Particle mobile app for iOS or Android instead.
Your account access token appears to be invalid; it has probably expired or was invalidated when logging out previously.