Common Questions

Where can I get more firmware information, like a guide? Most of our firmware solutions are now explained in depth, located in our new and improved Photon Guide.

Do Particle devices play well with IFTTT? Yes, and that how-to is located in our IFTTT features section.

Do you have Webhooks and JS-Plugins? Yes, you can find more information on both of these at Webhooks features section.

I am hosting a Hackathon/Program that includes Particle - do you have any suggestions?

Yup! Here are our best practices about setting devices up for a Hackathon.

Feel free to contact [hello @ particle dot io] with subject line: "Sponsorship Inquiry for Particle" for any additional information about this. Please include as many details about your event and what sort of participation you’re interested in from Particle and allow a week for response.

How do I get my deviceID [device ID] ?

  • Put the device into Listening Mode mode while being plugged into a computer via USB
  • Issue particle serial identify from the particle CLI and it should return the deviceID.

Installing Particle CLI

Please see the installation instructions for step-by-step guide to installing the CLI.

To stay up-to-date on the most recent revisions of our Particle-cli, follow our repo Particle CLI Repo.

Photon Pinout Map & Datasheets

Go to our Photon datasheets collection to get an in-depth view of the Photon pinouts.

Hardware Questions

Shields and Accessories

For all hardware related questions in regards to all of our available shields, pinouts, and diagrams, and mini-tutorials feel free to visit our Datasheets Section on these topics. This includes:

  • Shield Shield
  • Relay Shield
  • Programmer Shield
  • Internet Button
  • Particle Dev (Electron, Photon, Core) Kit
  • Particle Maker Kit

Avoid Factory Reset

It’s best to avoid doing a Factory Reset on your Photon. Here’s an in-depth explanation and some ways to avoid it link here.

Also, check out and join our community forums for advanced help, tutorials, and troubleshooting.

Go to Community Forums >