Wholesale Products

Standard Manufacturing Lead Times

Particle products may be subject to standard manufacturing lead times depending on availability and demand. Please see the table below for the standard manufacturing lead time for each SKU. After placing an order, an associate will reach out with an estimated shipping date.

SKU Name Standard Manufacturing Lead Time
ACC-ADPT PARTICLE CLASSIC ADAPTER 12 - 16 weeks
ACC-DEBUG PARTICLE DEBUGGER 12 - 16 weeks
ANT-FLXU CELLULAR FLEX ANTENNA (2G/3G/M1/NB1) 4 - 6 weeks
ANT-FLXU-50 CELLULAR FLEX ANTENNA (2G/3G/M1/NB1) IN BULK 4 - 6 weeks
ANT-FLXV2 2.4GHz FLEX ANTENNA (WI-FI OR MESH) 4 - 6 weeks
ANT-FLXV2-50 2.4GHz FLEX ANTENNA (WI-FI OR MESH) IN BULK 4 - 6 weeks
ANT-NFC NFC ANTENNA 4 - 6 weeks
ANTDUCK DUCK ANTENNA 4 - 6 weeks
ANTELEC CELLULAR ANTENNA 4 - 6 weeks
ANTELEC50 CELLULAR ANTENNA (BULK) 4 - 6 weeks
ANTFLEX FLEX ANTENNA 4 - 6 weeks
ARGN-H ARGON 12 - 16 weeks
ARGNKIT ARGON KIT 12 - 16 weeks
ASSET2GV2 ASSET TRACKER 2G KIT V2 10 - 13 weeks
ASSET3G260V2 ASSET TRACKER 3G KIT V2 (AMERICAS/AUS) 10 - 13 weeks
ASSET3G270V2 ASSET TRACKER 3G KIT V2 (EUR/ASIA/AFR) 10 - 13 weeks
BAT1800 LI-PO BATTERY 4 - 6 weeks
BATT18MOD50 LI-PO BATTERY (BULK) 4 - 6 weeks
BNDL-M310 PARTICLE MESH 2G/3G BUNDLE 12 - 16 weeks
BNDL-M402 PARTICLE MESH LTE BUNDLE 12 - 16 weeks
BNDL-MULT PARTICLE MESH ULTIMATE BUNDLE 12 - 16 weeks
BNDL-MWF PARTICLE MESH WI-FI BUNDLE 12 - 16 weeks
BRN310KIT BORON 2G/3G KIT 12 - 16 weeks
BRN402 BORON LTE 12 - 16 weeks
BRN402KIT BORON LTE KIT 12 - 16 weeks
E260KIT ELECTRON 3G KIT (AMERICAS/AUS) 12 - 16 weeks
E260TRAY50 ELECTRON 3G (AMERICAS/AUS) IN TRAYS 12 - 16 weeks
E270KIT ELECTRON 3G KIT (EUR/ASIA/AFR) 12 - 16 weeks
E270TRAY50 ELECTRON 3G (EUR/ASIA/AFR) IN TRAYS 12 - 16 weeks
E310KIT E SERIES 3G GLOBAL EVALUATION KIT (GLOBAL) 12 - 16 weeks
E310MOD1 E SERIES 3G MODULE (GLOBAL) 12 - 16 weeks
E310TRAY50 E SERIES 3G (GLOBAL) IN TRAYS 12 - 16 weeks
E350KIT ELECTRON 2G KIT (GLOBAL) 12 - 16 weeks
E350TRAY50 ELECTRON 2G (GLOBAL) IN TRAYS 12 - 16 weeks
E402KIT E SERIES LTE EVALUATION KIT 12 - 16 weeks
E402MOD1 E SERIES LTE MODULE 12 - 16 weeks
E402TRAY50 E SERIES LTE IN TRAYS 12 - 16 weeks
FWNG-ETH PARTICLE ETHERNET FEATHERWING 12 - 16 weeks
FWNG-INA219 ADAFRUIT INA219 FEATHERWING 12 - 16 weeks
FWNG-OLED ADAFRUIT OLED FEATHERWING 12 - 16 weeks
FWNG-PWRLY ADAFRUIT POWER RELAY FEATHERWING 12 - 16 weeks
FWNG-TRP PARTICLE FEATHERWING TRIPLER 12 - 16 weeks
MB-N2-MOD2 REDBEAR MB-N2 (2 PACK) 6 - 8 weeks
MKITPH MAKER KIT 12 - 16 weeks
NANH REDBEAR NANO V2 WITH HEADERS 6 - 8 weeks
NANNH REDBEAR NANO V2 WITHOUT HEADERS 6 - 8 weeks
P0MOD10 P0 WI-FI MODULE (10 UNITS) 12 - 16 weeks
P0REEL P0 WI-FI MODULE IN REELS (1000 UNITS) 12 - 16 weeks
P1MOD10 P1 WI-FI MODULE (10 UNITS) 12 - 16 weeks
P1REEL P1 WI-FI MODULE IN REELS (500 UNITS) 12 - 16 weeks
PHNTRAYH PHOTON WITH HEADERS IN TRAYS 12 - 16 weeks
PHNTRAYNOH PHOTON WITHOUT HEADERS IN TRAYS 12 - 16 weeks
PHOTONH PHOTON WITH HEADERS 12 - 16 weeks
PHOTONNOH PHOTON WITHOUT HEADERS 12 - 16 weeks
PHOTONKIT PHOTON KIT 12 - 16 weeks
PROGSHIELD PROGRAMMER SHIELD 8 - 10 weeks
PWRSHIELDH POWER SHIELD 8 - 10 weeks
REDBEARDUOH REDBEAR DUO WITH HEADERS 6 - 8 weeks
REDBEARDUONH REDBEAR DUO WITHOUT HEADERS 6 - 8 weeks
RLYSHIELD RELAY SHIELD 8 - 10 weeks
SHLD-RBLINK REDBEAR LINK SHIELD 6 - 8 weeks
SIMBLANK50 SIM CARD (BULK) 4 - 6 weeks
SIMTELE SIM CARD 4 - 6 weeks
SNSR-GRVKIT GROVE STARTER KIT FOR PARTICLE MESH 12 - 16 weeks
SNSRKIT3G260 SENSOR KIT WITH ELECTRON 3G (AMERICAS/AUS) 12 - 16 weeks
SNSRKIT3G270 SENSOR KIT WITH ELECTRON 3G (EUR/ASIA/AFR) 12 - 16 weeks
SPKBTTN INTERNET BUTTON 12 - 16 weeks
XENN-H XENON 12 - 16 weeks
XENNKIT XENON KIT 12 - 16 weeks

Lead times apply only from the point of payment. Requesting a lead time will not reserve stock. Only a committed, non-refundable, non-cancellable purchase order (PO) or a purchase with payment will guarantee lead times. Particle reserves the right to increase or decrease lead times at any time.

Product MOQs

Many of our products have minimum order quantities based on our case pack size. Please see the table below for minimum order quantities.

SKU Minimum order quantity
ANT-FLXU-50 50 units
ANT-FLXV2-50 50 units
ANTELEC50 50 units
BATT18MOD50 50 units
E260TRAY50 50 units
E270TRAY50 50 units
E310TRAY50 50 units
E350TRAY50 50 units
E402TRAY50 50 units
P0MOD10 10 units
P0REEL 1000 units
P1MOD10 10 units
P1REEL 500 units
PHNTRAYH 50 units
PHNTRAYNOH 50 units
SIMBLANK50 50 units

Refunds and Replacements

If you’ve made a purchase through our Wholesale Store, our replacement process is slightly different than our normal return process.

Original Condition Return Policy

Orders on our Wholesale Store are committed POs that are non-cancellable and non-refundable. We also can not delay shipping timelines in the case of a committed PO.

In certain circumstances, we may allow returns or exchanges if the items are in original condition. If you have a question about a particular return or exchange, please contact us via our support portal within 15 days of receipt of your order. A $2.85 per unopened device restocking fee may be deducted from any refunds issued.

Items on Reels or Trays

If your order includes items on reels or in trays, such as the P1 or P0, or items in trays, such as the Electron trays or Photon trays, and the vacuum sealed bag on the reel or tray has been opened, the units are no longer in original condition. Because of the moisture sensitivity of these units, we can not guarantee their condition for other customers after they have been unsealed.

Modified or Opened Product Return Policy

If you are struggling with a Particle product or aren’t satisfied with your purchase, our team of support engineers will help you determine the issue in our standard troubleshooting process.

In the case of demonstrable manufacturing issues or a failure due to defective materials, we will troubleshoot and replace the item(s) as needed.

Please check out the troubleshooting tips and assistance on our documentation page. Our amazing community is also a great resource and may be able to help as well. If you still have not resolved your problem, please visit our support portal to begin basic troubleshooting with our team. Often, defective units have simple misconfigurations that can easily be fixed, and this will put you in position to quickly and easily resolve certain issues if they crop up again.

Modules Incorporated into custom boards

We can only perform limited troubleshooting on modules built into custom boards. If you’re interested in more in-depth troubleshooting, please visit our support portal and let us know you’re interested in working with one of our service partners for an in-depth technical review of your custom board.

Items damaged in shipment

Please contact us via our support portal with a description of the damages, and pictures of the damaged items/packaging and we will help you to repair, return, or exchange the item(s) as needed.

Battery regulations

Lithium ion battery shipping is a highly regulated and confusing area. The facts and documents below can guide you but for specific products and specific batteries, please consult your shipping representatives.

Restrictions and regulations

The first thing to understand is the type of battery you have. The batteries that come standard with Electrons are lithium ion batteries.

Next you will need to identify how they are shipped. Whether the batteries are shipped IN, WITH, or WITHOUT equipment is critical to the level of labeling and restriction they will have. Consult the following guides to identify your battery type:

You may need to register your business as a shipper of a certain type batteries. Contact your shipping representative to do this.

You may also need to confirm your labeling fits the type of battery you are shipping. Shipping reps will often do an audit of your packaging.

Be on the look out for frequent regulatory changes.(http://www.iata.org/whatwedo/cargo/dgr/Documents/lithium-battery-update.pdf) New regulations went into effect Jan 1, 2017.

Any Other Questions

If you have any additional questions that aren’t answered here, please let us know at our support portal.