Support & Troubleshooting

Status LED and Device Modes

Connectivity

Interpreting Cloud Debug Logs

Interpreting Cloud Debug Logs 2

Device Restore

Device Restore USB

Device Restore JTAG

Firmware

USB serial debugging

Debuggers

Debugger Adapter

Guides

Connectivity Troubleshooting

Troubleshooting Poor Connectivity Issues & OTA

Troubleshooting WiFi On The Particle Photon/P1

Troubleshooting WiFi On the Particle Argon

WiFi Connectivity Troubleshooting Guide

Cellular Connectivity Troubleshooting Guide

Using 3rd-party SIM cards

Build Tools Troubleshooting

Troubleshooting flashing code

Troubleshooting the Particle Workbench

Troubleshooting the Particle CLI

Troubleshooting Webhook/Integration Issues

Installing curl (for Windows)

Using a specific Particle CLI version

Device Troubleshooting

Troubleshooting Asset Tracker Issues

Troubleshooting the Setup Process

Identifying Damaged Hardware

Device Breathing Cyan But Cannot Connect

How Do I Collect Trace Logs From My Device?

Device Blinking Dark Blue

Device Blinking Red, Yellow, or Frozen/No LED

Device Blinking Cyan

Using particle serial inspect

Device Management

How Can I Set Up My Argon Or Boron Via USB?

How Can I Transfer My Device To Another User?

Sim Activation/Deactivation/Data Limit Troubleshooting

Repairing product device keys

How do I manage my User Access Token?

Finding your device ID

Faqs

Orders

What payment methods can I use at checkout?

What is Particle's Return & Refund Policy?

Can I update my order once it has been placed?

How do I sign up for or log into the wholesale store?

Wholesale Store User Compliance Survey

How do I make a tax-exempt purchase?

How do I add my VAT information to my wholesale order?

Why Can't I Log Into My Wholesale Store Account?

Standard Manufacturing Lead Times

Where Can I Find Information About the Status of My Order?

Shipping

What Shipping Options Does Particle Offer?

If my order is shipping to a country outside of the United States, what do I need to know?

General Knowledge

Particle MVP Program

What Should I Do If I'm Locked Out Via 2FA?

How should I set up 2FA for my Particle Account?

Account Management FAQ (2FA, Account Deletion, Changing Your Particle ID)

How can I cancel billing?

Troubleshooting flashing code